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🇩🇪 Diesen Artikel auf Deutsch lesen

Beyond the Bots

What WebSummit Taught Me About the Real Future of Work

📆 Date: 11/2025

⏰ Reading Time: 6 Minutes

👉 Author: Kai Platschke

This year’s WebSummit was full of AI agents. But nobody talked about what happens next: how real human teams will actually integrate all these agents, restructure their collaboration, redesign decision-making, or adapt responsibilities. The future is not “bots replacing humans.” The future is “hybrid teams” — humans and AI working together with clarity, trust and new workflows. This article argues why this human-side of AI integration is the missing conversation — and why it will decide whether organizations actually create value from all the AI they are building.

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Key Takeaways

  • Every company is building agents — very few are preparing humans for working with them.

  • AI value will bottleneck not at capabilities, but at team design, roles and collaboration.

  • Hybrid teams require new workflows: when AI acts first, when humans act first, where decisions shift, and how work is handed off.

  • Without clarity and structure, companies risk overwhelming teams and slowing down innovation.

  • Now is the moment to build the operating system for human–AI collaboration.

The WebSummit Reality: Agents Everywhere – Humans Nowhere

Walking through the WebSummit halls this year, I felt a strange disconnect. Every second booth showed an AI agent:

  • sales agents

  • support agents

  • research agents

  • workflow agents

  • meeting agents

  • planning agents

  • coding agents

  • recruiting agents

Every pitch went something like: “We built an agent that does X faster, cheaper, smarter.” And yes — they were impressive. But something was missing. Where were the conversations about the teams that would be working with all these agents?

Where were the tools that help a leader decide:

  • What tasks move to the agent?

  • Who remains responsible?

  • How accountability shifts?

  • How the workflow changes?

  • What the handover between AI and humans looks like?

  • How to plan workloads when a “teammate” never sleeps?

  • How to keep morale, trust and wellbeing strong while everything changes around them?

Almost no one was talking about that. Except us here at teamdecoder. Wich gives us a strong USP, but it also makes it difficult te get heard.

The Hard Question Nobody Asked: “What happens on Monday morning when the agent actually arrives?”

At conferences, it’s easy to fall in love with demos. But back at your desk, reality hits. Your CRM now has a lead-qualifying agent. Your HR team has a screening agent. Your marketing team has a research agent. Your project team has a planning agent.

"These agents don’t replace jobs. They reshape jobs."

They change who does what. They create dependencies. They shift prioritization. They alter workloads. They redefine collaboration. They force new decision paths.

Suddenly, everyday questions become unclear.

  • Do I do this task, or does the agent?

  • If the agent starts, do I finish it? Or the other way around?

  • Who checks the final output?

  • Who owns the responsibility if something goes wrong?

  • How do we plan time when the agent does in 3 seconds what used to take 3 hours?

This is not a technology problem. This is an organizational problem.



Hybrid Teams: The Missing OS of the AI Era

Every team is — by default — a hybrid team: humans + AI + workflows connecting both. But right now, hybrid teams are mostly accidental. Unplanned. Unstructured. Unclear.

Organizations need:

  • a map of roles and responsibilities

  • clarity on human-first vs. AI-first tasks

  • workflows that show handovers

  • transparency on what has changed and why

  • psychological safety during the transition

  • rituals to regularly update how the team works

Without this, the “AI era” will feel like chaos.

This is why we built teamdecoder — not to create more agents, but to help teams understand how to organize around agents.

Why AI Will Fail Without Organizational Clarity

Most companies are not ready for hybrid teams.

  1. The AI hype wave hits teams unprepared
    Teams already struggle with unclear roles, too many priorities, constant reorgs and overlapping responsibilities – even without AI. Adding AI on top of this is like adding a turbocharger to a car with flat tires.

  2. Companies test agents in isolation — not in real workflows
    Agents work beautifully in demos. But integrating them requires new handover rules, accountability, performance expectations and decision trees.

  3. Strategy changes faster than organization
    Companies launch AI strategies, but forget that every strategy needs a matching structure. This transformation is not different to any other in this regard.

The Good News: The Future of Work Is Humans Ă— AI

Hybrid teams are not a downgrade. They are an upgrade.

Teams gain:

  • more focus

  • less overload

  • clarity

  • faster innovation

  • higher morale

AI becomes powerful after clarity is in place.

WebSummit Takeaway: The Winning Teams Will Be the Ones Who Master Hybrid Collaboration

Winners will not be the companies with the most bots — but the ones with the best hybrid team design.

They will:

  • redesign collaboration

  • plan hybrid roles

  • build human–AI workflows

  • operationalize AI through structure


And This Is Why We Were Different at WebSummit. We weren’t showing a new agent. We were showing what comes after the agent.

We showed how teams:

  • define roles

  • allocate responsibilities

  • plan workloads

  • integrate newly built agents

  • find the right AI task buckets

  • build human–AI workflows

  • update their way of working every month

This difference is not small — it’s foundational.

Conclusion: Don’t Just Build Agents — Build Hybrid Teams

  • AI transformation is not a technology challenge. It is an organizational challenge.

  • The next era of work will be defined not by the smartest agents, but by the smartest team design.

  • Build the human–AI workflows. Redesign roles. Plan hybrid collaboration. Make clarity a habit.

That’s how we’ll make AI real — and that’s why teamdecoder exists.

Further Reading

  • McKinsey – “Why digital transformations fail”
    Shows why technology initiatives fail without organizational redesign and clarity.
    https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/why-digital-transformations-fail

  • BCG – “Where Is the Value in AI?”
    Explains why most companies struggle to scale AI value beyond pilots.
    https://www.bcg.com/publications/2023/where-is-the-value-in-ai

  • Harvard Business Review – “Why So Many High-Profile AI Projects Fail”
    Focuses on human, organizational, and workflow issues — not technology.
    https://hbr.org/2023/07/why-so-many-high-profile-ai-projects-fail

  • MIT Sloan Management Review – “Building the AI-Powered Organization”
    Strong perspective on AI requiring new operating models and decision structures.
    https://sloanreview.mit.edu/article/building-the-ai-powered-organization/

  • Gartner – “AI Won’t Replace Humans — It Will Require New Roles”
    Clear framing of hybrid human–AI work and role evolution.
    https://www.gartner.com/en/articles/ai-will-not-replace-humans

  • OECD – “AI, Automation and the Future of Work”
    Evidence-based view on how AI reshapes tasks, not jobs.
    https://www.oecd.org/employment/automation-and-ai/

  • Harvard Business Review – “Who Is Accountable for AI?”
    Directly relevant to responsibility, ownership, and accountability in hybrid teams.
    https://hbr.org/2020/02/who-is-accountable-for-ai

  • McKinsey – “Translating strategy into organization”
    Reinforces the core argument that strategy only works when structure follows.
    https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/translating-strategy-into-organization

FAQ

  1. What exactly is a “hybrid team”?
    A hybrid team is a team where humans and AI agents work together on shared outcomes. Tasks, decisions, and workflows are distributed across people and machines — intentionally, not accidentally.

  2. Why don’t AI agents automatically increase productivity?
    Because productivity gains depend on how work is reorganized. Without clarity on roles, responsibilities, handovers, and accountability, AI often adds complexity instead of removing it.

  3. Do hybrid teams require new roles?
    Yes. Hybrid teams introduce new responsibilities such as AI supervision, validation, orchestration, and escalation. These roles must be made explicit, not assumed.

  4. Is AI integration mainly a technology challenge?
    No. This article argues that AI integration is primarily an organizational challenge. Technology works — teams and structures are usually the bottleneck.

  5. How can teams prepare for working with AI agents?
    By mapping current roles and tasks, identifying AI-suitable work, defining clear handovers, redesigning workflows, and establishing regular rituals to adapt how the team works over time.

🚀 Want to make your team future-ready?

teamdecoder helps you build clarity, resilience, and hybrid collaboration between humans and AI.


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